Pi Pay Plc. is a financial technology (FinTech) company, a pioneer of its kind in Cambodia.Pi Pay is an aggregation combining payment solutions and lifestyle features through our innovative technological advancements.

This is a merchant relationship role in Pi Pay’s commercial department with responsibility for supervising Merchant/Agent quality and relationships and training in the designed areas. The primary challenge for the incumbent is maintained the growth of the portfolio with a new & challenging concept. The incumbent will need understanding on new concepts of technology to ensure integration enhancement of the customer and Merchant/Agent experience. The success of the role will be measured in achieving target of merchant/agent performance, and company revenue and objective.

• University qualifications in Business Related Discipline
• At least 01 years sale experience in international organisations
• Good English skill (Khmer language essential)
• Proven success in communicating effectively to all points of contact with customers, including liaison with line manager.
• Experience in selling to customers based in a diverse range of industries.
• Familiarity and confidence in discussing technologically driven product solutions.
• Demonstrated ability to effectively manage multiple deadlines and complex issues.
• Experience in successfully managing expectations of multiple parties, internal and external.
• Ability to remain intergraded to a team, while working remotely and independently.
• Innovative, creative, flexible and conscientious with high-level communication skills

• Oversee/supervise merchant/agent, corporate customers:
o Provide training to merchant/agent and customer to ensure that quality is met our standard. 
o Facilitate reliable delivery of merchandising materials, POS/MPOS and paper rolls to merchant/agent.
o Manage merchant/agent to ensure those necessary customer documents are returned within the set timeline if required.
o Handle merchant/agent and customer questions.
o Gather feedback from merchant and customer to develop recommended solutions.
o Follow call card consistently according to standard working procedure.
o Provide training to merchant/agent and customer to ensure that quality is met Pi Pay standard 
o Ensure the quality of the network for merchant/agent and customer satisfaction.
• Marketing related:
o Promote and position Pi Pay marketing and merchandising materials according to standard.
o To ensure merchandising materials is well maintained and up-to-date.
o Monitor and escalate any upcoming promotion which run by merchants. 
o Monitor and report on competitive offerings in the market. 
• Maintain and prepare reporting for the assigned areas.