Customer Service Officer is responsible in monitoring, authorizing, blocking card holder transaction; providing prompt response and handling for solving customer complaint including internal and external customers’ enquiries over the phone such as bank procedures and products. 

• Bachelor Degree/ under graduated in Arts of English / Business Administration.
• Excellence of customer service and interpersonal skills.
• Proactive on Job Responsibilities.
• Organizational and time management skills.
• Good communication skill in English both written and spoken.
• Computer literacy: Microsoft Office and other program is a plus.

• Excellence in customer service.
• Monitor, authorize, block, cardholder transaction, and inform them as required.
• Prompt response to internal and external customers’ enquiries over the phone.
• Address customer queries related to bank procedures and products.
• Solve customer complaint and problem or refer them to appropriate department for solution.
• Handle back office related work.