DHL Logistics ( Cambodia ) Ltd is now seeking a candidate, Cambodia n national, to fill in the position of Customer Relation Specialist, based in Phnom Penh.

• Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems
• Good knowledge of CS processes and systems
• Good telephone and E-mail skills
• Excellent communication and interpersonal skills
• Ability to identify and meet customer needs in a pleasant and friendly manner
• Fluent in English communication (verbal/written)
• Bachelor Degree-level education and at least 3 years working experience in Customer Service, especially in Freight Forwarding industry

• Acts as key contact for allocated customers
• Accepts and processes orders for handover to Operations
• Stays informed on shipment and exception status for allocated customers
• Proactively informs customer on shipment status and exceptions
• Provides spot quotations and performs up- and cross-selling on inbound customer calls
• Passes on leads to Sales
• Handles customer inquiries
• Handles customer requests with regard to Go Green topics
• Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
• Acts as first contact point for customer claims for notification and reception of claims and respective document collection  

Interested applicants should submit with CV and cover letter to the address/email below to Human Resources Department

Only short listed candidates will be notified and contacted for an interview.
Deadline:Friday 24th Jan, 2014.